Staff check E-mails for new referrals; any changes to scheduled visits or requirements or any information that may be important to keep us up-to date each shift. The on call phone is switched on at 11.00pm and checked for messages also the office phone is checked for information which may be required to be passed on to managers.
Staff check all equipment is charged and in working order and place equipment in the car. We scheduled visits by time. At present Lochgilphead has eleven scheduled visits from 23.10pm through out the night till 06.30am.
Emergency callouts take priority over scheduled visits and on average three of these might occur in a shift. We research where we are going on maps sites, if areas of callout are not known, to enable a quicker response time by the team.
If we get an emergency call out, we get a phone call from telling us the individuals' details and any key safe number to enable staff to have a better knowledge of the person’s support needs. Each visit is logged so staff have an accurate record of times of visits/callouts and full details. Also e-mails are sent to Case Managers and other relevant people to provide information and provide continuity of care.