We are always actively seeking ways to improve our services we provide to people and welcome any suggestions you may have. Everyone can make a suggestion and these may be discussed at team meetings; though not all will be acted on.
There are a few ways that people we support or those close to them can provide feedback to us and so influence the way services are developed and planned.
Suggestions can be made informally:
Our complaints leaflet gives information on how to make a complaint.
You can complain in writing, over the phone or in person. In the first instance contact your Service Manager; you will find their details in your Welcome Handbook.
They will support you to raise a complaint. This will be passed to the Operations Manager of your locality. They will tell you they have received your complaint within 5 days and aim to give a reply within 28 days.
We will always try to resolve a complaint as best we can, but there are also other organisations you can contact, such as The Care Inspectorate (Formerly SCSWIS/Care Commission)
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